RFC User Satisfaction Survey

RFC User Satisfaction Survey

Article 19 (3) of Regulation (EU) 913/2010 concerning a European rail network for competitive freight requires the Management Boards of the RFCs to conduct a yearly satisfaction survey among users of the RFCs and to publish the survey’s results.


RNE, as a coordination platform for the RFCs, has set up a project group consisting of RFC representatives. In 2014, this dedicated project group jointly created a harmonised survey questionnaire which is being revised and updated every year as changes occur in RFCs’ business and their internal processes. The fieldwork has been conducted by a professional, independent market research institute. The first survey was carried out in 2014 and the RFCs have since mandated RNE with the annual coordination of the survey until 2019. In 2020 the RFC project group relaunched the whole survey and since then conducted it without external partners.

RNE and the RFCs have agreed to publish the overall survey results on the RNE website.

The summarised presentation of the overall survey results in 2021 can be downloaded here.

For the specific results of the individual participating RFCs (RFCs 1-11), please refer to the RFCs directly or check their websites.