Article 19 (3) of Regulation (EU) 913/2010 concerning a European rail network for competitive freight requires the Management Boards of the RFCs to conduct a yearly satisfaction survey among users of the RFCs and to publish the survey’s results.
The RFC Network has set up a project group coordinated by the RFC Network Assistant and consisting of all 11 RFC representatives. In 2014, this dedicated project group jointly created a harmonised survey questionnaire which is being revised and updated every year as changes occur in RFCs’ business and their internal processes.
RNE and the RFCs have agreed to publish the overall survey results on the RNE website.
The summarised presentation of the overall RFC Network Survey Results in 2022 can be downloaded here.
For the specific results of the individual RFCs, please refer to the RFCs directly or check their websites: